Help & Support

We're here to help with support, billing, and privacy requests

Official Support Channels Privacy Requests Fast Response Target

Email Support

zeky.tech.eg@gmail.com
💬

Privacy Requests

privacy@zeky.app
Support hours: Sunday to Thursday, 10:00 AM - 6:00 PM (Egypt time).
Response target: within 48 business hours.

Frequently Asked Questions

How does voice task creation work?

Tap the microphone button, speak your task naturally, and Zeky's AI will automatically create a structured task from your voice input. It supports both Arabic and English.

Is my voice data stored?

No. Voice recordings are processed in real-time for transcription and immediately deleted after the text is extracted.

How do I contact billing support?

For billing and subscription issues, email zeky.tech.eg@gmail.com with your app account email and transaction reference.

How do I submit a privacy request?

Send your request to privacy@zeky.app from your registered account email. We can help with access, correction, export, and deletion requests.

What is included in Pro?

Pro includes advanced AI productivity features, expanded collaboration capabilities, and higher usage limits based on your selected plan.

Can I use Zeky offline?

Yes! Tasks cached locally are available offline. Voice-to-text requires an internet connection.

How do I export or delete my data?

Use the in-app account settings where available, or contact privacy@zeky.app for manual assistance.

Is my data encrypted?

Yes. All data is encrypted both in transit (TLS) and at rest (AES-256).

How do I delete my account?

Go to Settings > Account > Delete Account (if available), or email privacy@zeky.app. Deletion is processed in line with legal retention requirements.

When You Contact Support, Please Include

For account security, we may ask for verification before executing sensitive actions like data deletion or ownership changes.